CRM / SFA - Customer Relationship Management and Sales Force Automation

Amicon helps you focus on your customers. And your budget.


Amicon facilitates businesses to be on top of their every lead, every opportunity, and every customer which is crucial for the proper functioning and growth of any business by implementing Open Source CRM/SFA solution like Opentaps. Amicon has also integrated BPM framework like ProcessMaker with Opentaps to create an ultimate CRM/SFA solution.

 

Opentaps provides a single, comprehensive environment that offers unequivocal CRM and SFA functionality which helps organization's sales team and customer service representatives track sales leads, contacts, and accounts; manage sales opportunities, cases, activities, and events; create quotes, orders, sales forecasts and marketing campaigns.  With Opentaps your sales, marketing, and customer service teams can understand every customer and deliver the right message or answer. By analyzing this information, you can make better decisions to close more business, reduce the cost of service, and keep every customer satisfied.

 

 

Key Features:

  • Customer Support

»Create sales teams with tiered permissions for team members

»Create sales leads and convert to sales accounts and contacts

»Track activities, schedule events, and send emails from the system

»Share calendar and tasks with the entire team

»Share and manage documents

»Create and manage customer service requests (cases)

»Create quotes and orders

»Order prioritization   

»Inbound emails

»Voice Over IP (VOIP) Integration    
 

  • Sales Force Automation

»Automate sales process from lead gathering to conversion

»Opportunity Management: Create and manage sales opportunities through multiple stages

»Activity Management: Track activities, schedule events

»Contact Management

»Account Management

»Forecasting: Create and roll up individual and team sales forecasts

»Quotes and Contracts

»Dashboards    

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  • Marketing Automation

»Multi Channel Campaigns

»Campaign Wizard

»Email Marketing

»Web To Lead Forms

»Lead Management

»Marketing Analytics

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  • Reporting

»Sales Trends    

»Marketing Analytics    

»Case Reports    

»Dashboards

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